ORDERING

日本語


Delivery & Postage:

We can send products in our store to almost any country.
The checkout in the online store can calculate shipping charge automatically for anywhere in Japan.
I also send to most locations around the world. Please contact me first so I can offer you the best cost on shipping to your location.
Please Note: If you are ordering from outside of Japan, you may be charged import tax.

Guarantee:

If you have an problem or question about any product it's best to first contact me, I can discuss how to help you best. As a guide most of our products have a 1 year guarantee from the date of purchase against manufacture faults. This does not include accidental damage. However if you do damage something and it's able to be fixed I will try my best to help.

Refunds & returns:

If you are not satisfied with your purchase at the time you receive it please contact us so we can help you.

Unused items can be returned to us for a replacement or refund, please contact us within 7 days of receiving the item to let us know you will be returning your order.

The return shipping costs are the responsibility of the buyer.


Products in our online store have a Note, to say if the item is:

"Made to Order" products are made once the order is placed. Most are made with in 4 weeks.

"In Stock" products that have already been made and ready for sending to you as soon as they are ordered.

"At Store Only" products are not avalible for online purchase due to their size or weight.
They can be reserved and collected from our studio.